Cancellation and refunds

You can cancel at any time, without reason and without notice, from your member area: Billing, then "Cancel my subscription". Cancelling takes one click, on our own site, without leaving your account.

No email is required. If the portal does not open, write to cercle@voyaguide.fr and we will cancel for you.

Cancelling stops future charges. It does not cut your access straight away:

• Your Circle access stays open until the end of the period you have already paid for.
• No further payment is taken at renewal.
• Your documents (member card, Book of Return, saved addresses) remain downloadable until that date.

Example: an annual membership paid on 3 September and cancelled on 10 October stays active until the following 3 September, with no further payment.

If you live in the European Union, you have 14 days from sign-up to withdraw, under articles L221-18 and following of the French Consumer Code.

One exception applies, and you will meet it. The Circle gives access to digital content immediately after payment. By subscribing, you expressly request that immediate performance and acknowledge losing your right of withdrawal once access is open (article L221-28, 13°). That is the price of instant access, and you are told so at the point of payment.

If you have not yet used the service, write to cercle@voyaguide.fr within 14 days: we refund in full.

We refund in full in these cases:

• Double charge or a billing error on our side.
• Unauthorised payment on your payment method.
• Extended unavailability of the service through our fault.
• Withdrawal within 14 days where the service has not been used.

Outside these cases, the current period is not refunded pro rata: cancellation takes effect at renewal and you keep access until then. Particular difficulty? Write to us — we look at every request.

Any refund is issued to the original payment method, through PayPal. Allow 5 to 10 working days for it to appear on your statement, depending on your bank and payment method.

Your statement shows PayPal, followed by the Voyaguide name. PayPal processes the payment; the seller is Voyaguide, and we are who you contact about your membership.

For any cancellation or refund request: cercle@voyaguide.fr. We reply within 48 hours, in French or English.